Categories Teamwork

The Team within The Team

When the guys turn up at ‘the job’ at the right time, with the RAMs already logged, the right materials on the van, fully briefed, with appropriate PPE etc etc, it’s not by chance. The seamless efficiency our customers experience on site is down to the efforts and diligence of our wonderful Office Team within the Team.

Organisational and systems-managed structure have been a passion of Joe’s (Joe Forsyth MD and Team Leader) from the outset, 11 years ago.  This was never going to be a ‘sparky with van’ operation, but a well-oiled machine, a process, practiced, perfected and systemised.

This is JGF Electrical.

So, what makes a business happen?

  • Money
  • People
  • Procedure
  • Teamwork

Finance

Money in, money out, accounting for profit – this is driven, managed and reported by Caela, Finance Director. Caela has just accounted for newborn Daniel in the last couple of weeks, so has her hands full at home.

Those of you who know us will know how systems driven / supported we are. If not, here are two other articles that will interest you:

We mention these at this stage because, this sort of organisational support doesn’t happen on its own and Caela, together with Leila, has been responsible for so much of its development. Through SimPRO (covered in the second article), every piece of information needed to plan, quote, order and timetable materials, allocate work, track WIP, report and certificate completion – everything is there to support efficient operations.

People

In a team, we are all responsible for ‘People’, by helping, supporting and understanding each other. But, as Operations Director & HR Manager, Leila takes the lead on so much relating to the people of JGF.

Leila has the extraordinary ability to anticipate, by dealing with issues before they even become such. If one does slip through the net, she responds to it quickly, efficiently and absolutely – what issue?

She has been behind so much of SimPRO’s set up and development. Leila ensures that every engineer has a bespoke tablet, has had SimPRO training, and appropriate operational access according to their duty and responsibility.

Health & Safety

As well as Office Manager, Michelle is our qualified H&S practitioner. She deals with the requirement of both functions with passion and a smile. If you saw a recent article H&S – The Safety Harness, you’ll have seen she’s a very hands on advocate of the application of all H&S regulations and requirements.

Too often, even potentially life saving procedures are overlooked or simply ignored in rushed and hushed working days. But, not here, nothing passes Michelle, even down to the type of Hi-Viz jackets the guys have – and, if they’re not done up properly … beware.

PPE, Toolbox Talks training, Working at Height, Safety Harness inspection and training, LOTO (see It’s LOTO, not a ‘Lotto’) – everything is considered, reviewed, updated, trained, and implemented.

Administration

There might actually be such things as paperless offices, but there’ll never be an admin-free office or business. So, it’s hats off to Stacey for keeping our admin in order.

Numbers – why can’t a part number be a part number? There is rarely uniformity. Everything is checked and cross-checked, so the part quoted and confirmed in the PO, is the same part ordered, invoiced, and delivered to the job. And, for those of you not familiar with the Electrical Installation & Maintenance Industry … there are so, so many parts.

Quotation numbers, PO reference numbers, Job numbers, Part numbers, RAMs & Certs numbers, PO invoice numbers, Sales invoice numbers – numbers too numerous to mention.

After just three months, Stacey has become an instant asset, fitting like a glove into this seamless team – the driving force of JGF.

Ladies, it has been a pleasure to sing your praises.

Your efforts are extraordinary.

We should add though, that whilst this article suggests definitive roles for each of you, we know how your own team works so hard to support each other. There really is no ‘i’ in team, even your special Team within the Team.

Thank you all.

Categories Teamwork, Uncategorized

Team Talk 6

For a team to be effective, they need to communicate. Our internal communication is ‘Team Talk’, which we share from time to time, so others understand the strengths that makes us Team JGF.

Welcome and enjoy.

Categories Teamwork

Team Talk 5

Anyone who knows JGF knows that the power of teamwork is paramount. Operating, training, working and playing as a respectful team is the driving force, so talking to The Team is crucial – hence, Team Talk:

Categories Teamwork

Team Talk 2

Continuing the JGF theme of Teamwork, it’s time to talk to ‘the Team’ again. Here’s a little snapshot of life as an employee of this extraordinary company – Team Talk 2:

Categories Teamwork

Business Management – Traction and Vision

We recently told you about the change we see in Joe Forsyth in just three months. From business firefighter to business leader. It is one thing considering oneself a ‘leader’, but quite another to achieve leadership with well-structured and motivated team members actually following you, all carrying and singing proudly from the same hymn sheet.

TRACTION is the title of an amazing book (and so much more) by Gino Wickman. Joe first read it 10 years ago and picked it up again 5 years ago – and yet again 18 months ago.

If I had just one Business Management book on my shelf, it would be this.” said Joe. “I’ve got, read and thought about loads of them though but, this is the only one we really put into practice.”

Why?

Flick it over to read the summary on the back and you’ll understand:

Do you have a grip on your business of does your business have a grip on you.’

You will have heard this sort of thing many times before – you know: ‘…are you working in the business rather than on the business?’ Is the tail wagging the dog?

The cover notes go on to say:

All entrepreneurs and business leaders face similar frustrations personnel conflict, profit woes, and inadequate growth. Decisions never seem to get made or, once made, fail to be properly implemented. But there is a solution. It’s not complicated or theoretical. The Entrepreneurial Operating System® (EOS) is a practical method for achieving the business success you have always envisioned. More than 80,000 companies have discovered what EOS can do.

Make that 80,001, because JGF have joined the EOS / Traction success story.

EOSEntrepreneurial Operating System®

Putting theory to the test

It was a sunny early morning start at the end of March 2022 that Joe gathered his newly nominated Leadership Team in a conference room of a hotel … somewhere in Kent.

Finance, HR, Contracts and Engineering each wore their Team Leader robes well as they gathered; Joe looked on with proud, nervous anticipation; and an outside consultant sat silently (though not silent for long) as the coffee was passed round.

Then started 2 full days (and we mean FULL) literally following the textbook stages of Traction’s EOS that Joe and his extraordinary No2 had adapted to JGF’s needs. The adaptations were cleverly minute in detail, to avoid preconceptions overriding the precise EOS stages that were proven elsewhere, inspiring in the reading and so crucial, if this was to be more than a sabre-rattling away day.

Joe was no less than an inspiration himself, reviewing where we had come from, where we are and where he wanted to be – but, the latter without giving any details, facts or figures on the table.

He immediately had everybody absolutely, unequivocally on side.

In just 2 days

Two days later he, the Leadership Team and JGF had their Vision Traction Organiser; Re-structured and incentivised a new Leadership Team who have all bought into the Vision; he has his Core Value, Core Focus, 10 Year Target, Marketing Strategy, 3 Year Picture, 1 Year Plan, Rocks and Issues.

It is a privilege to watch as the operational cogs actually join together and work to start the machine on its way to delivering Joe’s dreams.

Already, as we approach the first EOS Quarterly ‘Rocks’ meeting, you can see it working.

Just two specifics we will share with you, because we are so proud of them:

…our Core Value and our Core Focus:

The Team drilled an hour’s discussion down to just 5 Core Values – 5 words:

  • Structure
  • Passion
  • Workmanship
  • Delivering
  • Integrity

…and, the following Core Focus:

Growing a Business: a culture built on training, teamwork, and achievement

‘more than just cables & cutters’